Hi!
Something’s wrong with my account. I’m unable to open a support ticket…
Kaj Burival · Oct 11th 2023, 4:30 pm
Hey @Toscano , sure, whatever way you like. Feel free to reach out to our licensing team so they can reset your trial, you can do that here:
https://support.enscape3d.com/hc/en-us/
Please create a support ticket and they will get back in touch with you. (This, by the way, are the same steps it would take for us to reset your license if, for some reason, you couldn’t recover it from the Mac)
The system doesn’t recognize my pwd. Of course I pressed ‘forgot pwd’ and set a new pwd, but the system say again that pwd is incorrect..
So, please, help me.
Thank you
L.
Please, there is someone over there?
L.
Could you perhaps kindly try that one more time? There should currently be no ongoing issues when it comes to users being unable to log into their account.
So simply reset your password once more, setup a new one and on top of that please also try to use your e-mail this time instead of the username when logging into your Enscape account.
If that doesn’t do the trick at all, kindly get back to me and we’ll look into this further.
My dear Damian!!!
Thank you for your kind support.
It seems to works correctly.
Now, may I ask you to extend some extra time to let me to try Enscape om my Mac?
I DON’T WANT TO TOUCH the license one my win PC, until I’m sure that Enscape 2.xx works with my MacBook M1Pro 16 Gb and Vectorworks 2023…
So, please, let me to know what I have to do.
Thank you again, Demian
L.
I am glad to hear that @Toscano !
Now please also kindly get in touch with our licensing team via the help center itself (while logged in) by clicking “Submit Request” via the top right menu here:
https://support.enscape3d.com/hc/en-us
Simply share your inquiry this way accordingly and afterward you’ll receive a response back rather soon.
Thank you in advance. 
