Installed Enscape 4.3 after uninstalling older versions of Enscape. When opening SketchUp 2024 Pro, I get the following message “Unable to find entry point “C:\Users\ME\AppData\Local\Programs\Enscape\Bin64\EnscapeSketchUpPluginHost”. Reinstalling Enscape might solve this issue.”
Uninstall, reinstall did not help.
I do not have admin rights to my PC. It is a work PC.
When the IT guy runs it in “admin mode” it works fine.
Revit
When attempting to run Enscape 4.3 in Revit 2024 I get a message “License Notice - Enscape was unable to contact the Chaos License Server. The service…”
When I try to select “Sign In” at the bottom I get nothing.
I can see the folder C:\Program Files\Chaos\UnifiedLogin
Our IT department is overloaded, and I really need to get this up and running. Anything you can do so that I can help them would be greatly appreciated.
Hi @cball , I’m sorry to hear about that - I will hereby have to ask you to please reach out to the official support team as detailed here in this case so that we can troubleshoot this behavior further. Once we’ve received your report this way we will get back to you soon thereafter.
In the meantime what could help here if you haven’t already tried this specifically as well is re-installing Enscape using our latest installer but this time using Administrator permission for the install process itself (Right-click on the installer file and select “Run as Administrator”). Additionally you can also ensure that your License Server has been updated as per these instructions here.
If the above does not help please kindly await a further reply from the support team soon.
Regarding "…but this time using Administrator permission for the install process itself (Right-click on the installer file and select “Run as Administrator”). "
As stated in my original post, the only ones that can install software are admins. When they install the program it works on their profile, but not on mine. The information does not get added to C:\Users\ME\AppData\Local\Programs\Enscape\Bin64.
Pardon me for the misunderstanding. I’m not sure if you have done so already, but also in this case especially kindly reach out to the support team (as detailed here) please so they can troubleshoot this further soon thereafter.
Hi @cball , just to let you know, we have responded to your case around an hour ago at this point. Please let me know if you have for some reason not received our reply. Otherwise if you continue to experience problems after following our instructions please simply reply back to the licensing support team directly.