I have opened two tickets with Chaos support regarding Enscape and Cosmos not functioning properly. Both have been closed without any reply. I was wondering if anyone from Enscape knows what is going on, and if any fellow users are experiencing something similar?
The first ticket was opened on Friday and was marked as solved without any reply. I created a follow-up yesterday through the portal and checked again 15 hours later, only to see that it too was marked as solved / closed without any comment and with no email informing me that it was solved / closed.
Is there a glitch occurring with the ticketing system?
Hi @Vincent_2 , thanks a lot for reporting this here.
I only found prior cases created through the e-mail you’re using to log into this forum. In order for me to check if we’ve received your latest report properly, could you kindly send me the e-mail used during the case submission itself? Via a direct message, please, if possible: How can I send a private/direct message to someone?
Thank you once more in advance. I’ll get back to you again very soon thereafter.
Hi Demian,
Thank you - I PM’ed you the info you asked for on March 4th and have not received a reply in the PM and both of my tickets in the support portal are still solved with no reply.
Hi @Vincent_2 , my dear apologies for the delay. I’ve sent you another follow-up message via the 1-on-1 conversation of ours. I’ll be looking forward to your reply and resolving any of your ongoing problems as soon as possible.