License Notice Error

Enscape Enscape Requests, Issues, Discussions Enscape :: Issues
1

I need assistance please as I cannot currently use Enscape at all and have not been able to for a week even though it has been paid for. This is a fixed license and whenever I start Enscape through Sketchup I get the error message seen below. I have used Enscape for years and have never had this issue until the Chaos licensing change.

I have already submitted a support ticket (Request #402965 / Request #402993) but they just sent me generic information and did not fix my problem.

I have reinstalled Enscape and the Chaos License server with the option turned on to allow the firewall exception but no resolution.

I have replied to my help ticket and have not received a response. I need an actual human to give me a few minutes of time please to resolve this. This is very frustrating as I have deadlines to meet and if I cannot then I need a refund. (Request #402965 / Request #402993)

I cannot wait days to get this issue fixed as that seems to be the timeline the help request forms takes.

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2

Hi @Zeyen1 and welcome to our Forum.

Our dedicated licensing support team has submitted a new response today via the case you’ve created, which explains as to why you were not able to use your Enscape license. As per our reply, this should now be resolved though and you should be able to continue using Enscape normally as previously.

If you still do experience any problems whatsoever with your license or your account please simply respond back via said case as well and we’ll be able to assist you further.