I’m reaching out to see if anyone has any contacts with the Enscape educational support team? I’m a tech in higher ed and we previously had licenses for our CAD/3D lab to use Enscape with Autodesk Revit. I’ve placed a few tickets with the support team starting with the first on January 20th 2022. I received an initial response stating that they would not reactivate the licenses that were about to expire, but to instead submit a request for new classroom licenses (was all for this since I thought we could submit for floating ones instead of fixed seat). After I submitted that request I did not receive any response. No to the initial email thread we started or any of the following three tickets that I opened regarding this issue since. I’m lost at this point and would be grateful to receive any help that could get us in contact with a support associate. Thank you for your time reading all this!
Hi @kcamp , welcome to our Forum, and I’m sorry to hear about that.
Right away, this might’ve been resolved the past couple of days ago as one of my colleagues was in touch with Illinois State University already, sorting out some license-related inquiries.
Can you confirm whether or not that is the case? If not, let me know and we’ll look into this further.
It looks like as of today the issue was resolved, we received a communication from Enscape support early this morning. Thank you for checking in with us on this!
Hello , I have a similar issue to Kyle Campbell, we ordered a fixed educational license for Enscape in November 2021 . We received a contract which we duly signed and returned. since then despite numerous emails, telephone calls , job numbers and promises to resolve the matter we have to date received nothing. It has now been 4 and a half months and I need to make a decision as to whether or not to continue chasing this or go to another company .This would be a pity as your product is just what we need however our students work is suffering due to no access to a render package. Please could you advise me as to whether we will be given an educational license for our students or whether regretably we should look for another provider.Thank you for addressing this issue for us
I’m very sorry you had to wait for such a long time already - We’re still currently overwhelmed by student/tutor requests and cannot let you know exactly when you’ll receive your license. I do wish I had more positive news, but that is the current status, which we’re working on resolving as quickly as possible currently. I do also understand if you cannot wait that much longer though.