Enscape crashing along with Revit upon opening

Enscape Wishlist, Issues, Discussions Enscape :: Issues
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We are having multiple users in our business who’s Enscape and Revit freezes upon opening up Enscape in Revit.

This issue does not affect other apps like Rhino or Sketchup.

The troubleshooting I have tried so far with this are:

  • clean uninstalling Enscape before reinstalling Enscape

  • updating GeForce RTX 4070 Laptop GPU drivers

  • installing/repairing MS Visual redistributables

  • different versions of Enscape including 4.7 the latest

  • changing Enscape graphics settings

  • recreated user profile

  • disabled all other addins in Revit

  • tried on a different laptop

  • tried different user on different laptop

  • created userPre.cfg in ‘C:\Users%username%\AppData\Roaming\Enscape’ file containing “r_vkDeviceSelectionOverride 1” or “r_vkDeviceSelectionOverride 0” or “r_giNvDenoising, 0”

  • clean out %localappdata%\Enscape\Logs and clean out the cache %AppData%\Enscape\Data\Textures and try the problematic model

The only that had any success was the last one, which was confusing as clean uninstalling Enscape as well as recreating the user profile would have deleted those folders so not sure why that fixed one of the user’s issue. However, it only worked once and we still have numerous people with this issue.

We also fixed another user with the issue by reimaging their laptop but it would be preferable not to do that for every user.

We also tried opening sample Revit models but it would only work on iterations of Revit they weren’t actively or recently using. Any user affected by this issue could not open any cloud models.

I have attached the latest log files for one of the users with this issue. Although the Enscape version is 4.2 in the logs, they did at first have 4.7 installed and was still having issues.

We will try installing 4.8 later today and see if that resolves it though, but any ideas on what is causing this issue would be greatly appreciated, thanks.
Enscape.RendererHost_2025-06-25_14-57-17_27532.log (4.6 KB)
EnscapeRevitPlugin_2025-06-25_14-53-32_23352.log (4.43 KB)
enscape_2025.06.25_15-00-35.log (18.6 KB)

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Hi @Anthony_P_1 and welcome to our Forum.

Just so you’re aware and especially if issues still persist after installing our latest release version 4.8.0 please kindly make sure to reach out to our dedicated support team directly via the support button or help center as detailed here. Especially if you’re able to make use of the support button we’ll be able to receive all generated log files, crash dumps and machine information as a whole for further troubleshooting.

Thank you in advance for your cooperation as well.

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It would be great to hear whether you found a solution and post what the fix is. It sounds like an issue our office would eventually have on some computers, and these forums tend to have solutions resolved behind the scenes via Enscape support, which is not helpful for others who might have similar issues.

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Hi @BSG , as I cannot find current submitted reports (and thus solutions) by the user @Anthony_P_1 I just wanted to add that you can of course ideally just reach out to our support directly as well, as usual again via the support button or the help center if the prior is unavailable for any reason.

This is especially recommended since sometimes we’ll require multiple reports from different machines or users for example in order to troubleshoot the exact cause of any ongoing issues. In the end these issues may also be tied to just some specific machine setup, hence why receiving a dedicated support report is so helpful for troubleshooting.

If you have already reached out to the support team and waiting for a reply then you can ignore the above, otherwise it definitely cannot hurt and we’d appreciate the report as always.