Entire firm getting 'invalid license' error - please help ASAP!

Enscape Issues
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1

Hello,

I’ve been in contact with Enscape support for the last 3 days via email, there was an unrecognized person using my firms Enscape license, so I was issued a new key. now, all of my registered users are receiving the error ’ the Enscape license you’re using is invalid. please use the ‘manage license’ button in the ‘About’ window for more information.’

I’m the person at my firm who manages the license, so I went to the manage license portal as described and can confirm that all my users have accepted and have a license allocated to them.

I’m not sure what to do next, is there a support phone number I could call? I need this resolved ASAP and cannot wait for the email response from Enscape support, becuase of the time difference I usually won’t get a response until 11 pm

2

Dear Demian Gutberlet, I need urgent help to reset my permit, i had to reinstall everything when I reformatted my laptop but now when I entered my license key I knew it was in use but I couldn’t use it. Hope to wait for your help. Thanks again

Email address:

3

Hello both of you! I’m sorry for the inconveniences. @EYRC , I assume you’ve already submitted a request through our Help Portal: https://support.enscape3d.com/hc/en-us/
Our licensing team will respond to you as soon as possible.
@john_li please do the same so the colleagues can reset your license. Thank you for your understanding.

4

@Kaj_Burival_1 I was able to figure this out from the information on your website

https://learn.enscape3d.com/blog/knowledgebase/activate_license/